Frequently Asked Questions

We hope you'll find the responses to these FAQs most useful. Should you still require any assistance, write to us.

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We hope you'll find the responses to these FAQs most useful. Should you still require any assistance, write to us.

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Orders / order status, cancellation, amendment

Shipping / fees, duration, timeline, tracking

Pick Up / where, when, how, amendment, expiry

Returns & Exchanges / defective item, incorrect item, policy, store credit

Restock / when, waitlist

Gift / gift curation, gift set, gift wrap, gift message, gift card

Product Information & Care / care instructions, size, Salties

Preorder / preorder status, timeline, shipping

Studio Appointment / where, when, try-ons

Getting in Touch / contact

Collaborations & Hiring / press, media, brand partnership, job, internship
Exchange

Write to us at care@agreenerwood.com to request for an exchange approval.

For us to facilitate a successful exchange, the apparel or footwear must be unworn, unused and unwashed with original tags/labels/packaging intact and in pristine condition.

We allow size exchanges for apparel* and footwear (same product and colourway) within 14 days of your purchase, subject to availability. If the size of your choice is not available, we are regretfully unable to conduct the exchange. Apparel and footwear under ‘SALE’ or purchased with a discount code are not eligible for exchange.

*For hygiene purposes, swimwear and intimates cannot be exchanged.