/ What are your shipping fees like?
For orders within Singapore, Standard Shipping is S$6 and Express Shipping is S$12. Standard Shipping within Singapore is on us for orders above S$100.
/ Do you ship internationally?
We are working to get the best international shipping rates for you. International Shipping options are available at check out. If you are unable to complete your order, write to us at care@agreenerwood.com. We are here for you.
Shipping costs will be based on the weight or volumetric weight of your items, whichever is higher. Kindly note that you will have to bear all import taxes and fees.
/ When will I receive my order?
Please allow between 3-5 business days for Standard Shipping and 1-2 business days for Express Shipping within Singapore. For International Shipping, delivery timelines vary depending on where you live.
During peak seasons such as sale and festive periods, expect 6-10 business days for Standard Shipping and 3-4 business days for Express Shipping within Singapore.
/ I need my order urgently.
You may opt for Lalamove (cost calculated by distance). Place your order before 1PM to receive it within the same day. During peak seasons, this delivery option may not be available.
You may opt for Express Shipping (S$12) at checkout. Place your order before 1PM to receive it within 1-2 business days. During peak seasons, expect 3-4 business days.
Alternatively, you may opt for Express Pick Up (S$5). Place your order before 1PM for your order to be ready within the same day.
All orders placed over the weekends and public holidays will only be processed on the next business day.
/ Can I select a specific date for my order to be delivered?
This is not available at the moment.
/ How do I track my order?
In your order confirmation email, click on “Track Parcel >”. Alternatively, you may log into your registered A Greener Wood account and browse your Order History.
/ The tracking says my order has been delivered but I have not received it.
This should not happen. Write to us at care@agreenerwood.com and we will check with our delivery partner as to what has happened - We are committed to sorting this out for you. Meanwhile, please check if the courier has left the parcel hidden in your shoe cabinet or riser.
/ I would like to change my order to Express Shipping or Pick Up after my order is made.
If less than an hour has elapsed since your order, you may choose to cancel your order and place a new order with the Express Shipping or Pick Up option.
If more than an hour has elapsed since your order, our fulfilment team is preparing or has already prepared your order for dispatch and will no longer be able to accept order amendment or cancellation.