/ I made an order but did not receive an order confirmation email.

If your card has been charged, the order confirmation email may have slipped into your junk folder. Otherwise, write to us at care@agreenerwood.com and we’ll be most happy to assist you.

/ Can I cancel my order?

Yes, you may cancel your order within 60 minutes and receive a refund - write to us at care@agreenerwood.com with your order number. If more than an hour has elapsed since your order, the fulfilment team is preparing or has already prepared your order for dispatch.

The amount will be refunded via the original mode of payment within 2 business days. Once the refund has been processed, it will take another 2 to 3 business days to appear in your bank transaction history.

/ I would like to add more products to my existing order.

You may cancel your existing order (see above) and make an entirely new order. We are however unable to guarantee that items remain in stock while you place a new order.

/ Can you ship my latest order together with my earlier order?

No, each order at A Greener Wood is processed individually and in queue. We are regretfully unable to combine orders.

/ I entered the wrong shipping address.

You may cancel your existing order (see above) and make a new order with the correct shipping address. We are however unable to guarantee that your items remain in stock while you place a new order.

/ How do I check my order status?

In your order confirmation email, click on “Order Status >”. Alternatively, you may log into your registered A Greener Wood account and browse your Order History.