/ Where can I find care instructions for a certain product?

You may refer to the care instructions on our webstore under each product’s listing. If there are none, write to us at care@agreenerwood.com and we’ll be most happy to assist you.


/ My child is X months/years old, which size should I get?

We are unable to advise; Please refer to the size guide on our webstore under each product’s listing.


/ I usually wear size X, which size should I get?

We are unable to advise; Please refer to the size guide on our webstore under each product’s listing.



SALT-WATER SANDALS

/ Are Salt-Water Sandals true to size? Should I size up/down or stick to my usual size?

There is no clear trend on size for Salties. You may use the size calculator on the official Salt-water Sandals webstore. You may also view our Salties Instagram highlight and Instagram Live sessions featuring Salties.


/ I usually wear size _, which SW size should I get?

We are unable to advise; You may use the size calculator on the official Salt-water Sandals webstore.


/ Where can I find insole measurements?

You may refer to the size guide pinned in Salties Instagram highlight.


/ What is your exchange policy for Salt-Water Sandals?

Write to us at care@agreenerwood.com to request for an exchange approval.

For us to facilitate a successful exchange, the footwear must be unworn, unused and unwashed. In particular, these elements must be in pristine condition —

/ soles
/ straps, especially where the fastening is
/ buckle holes
/ Salt-Water Sandals shoe box

We allow a size exchange (same product and colourway) within 14 days of your purchase, subject to availability. If you are unsure of your size, browse our Instagram page highlight ‘salties’. If the size of your choice is not available, we are regretfully unable to conduct the exchange. Footwear under ‘SALE’ or purchased with a discount code are not eligible for exchange.

 

/ Where can I find care instructions for a certain product?

You may refer to the care instructions on our webstore under each product’s listing. If there are none, write to us at care@agreenerwood.com and we’ll be most happy to assist you.


/ My child is X months/years old, which size should I get?

We are unable to advise; Please refer to the size guide on our webstore under each product’s listing.


/ I usually wear size X, which size should I get?

We are unable to advise; Please refer to the size guide on our webstore under each product’s listing.



SALT-WATER SANDALS

/ Are Salt-Water Sandals true to size? Should I size up/down or stick to my usual size?

There is no clear trend on size for Salties. You may use the size calculator on the official Salt-water Sandals webstore. You may also view our Salties Instagram highlight and Instagram Live sessions featuring Salties.


/ I usually wear size _, which SW size should I get?

We are unable to advise; You may use the size calculator on the official Salt-water Sandals webstore.


/ Where can I find insole measurements?

You may refer to the size guide pinned in Salties Instagram highlight.


/ What is your exchange policy for Salt-Water Sandals?

Write to us at care@agreenerwood.com to request for an exchange approval.

For us to facilitate a successful exchange, the footwear must be unworn, unused and unwashed. In particular, these elements must be in pristine condition —

/ soles
/ straps, especially where the fastening is
/ buckle holes
/ Salt-Water Sandals shoe box

We allow a size exchange (same product and colourway) within 14 days of your purchase, subject to availability. If you are unsure of your size, browse our Instagram page highlight ‘salties’. If the size of your choice is not available, we are regretfully unable to conduct the exchange. Footwear under ‘SALE’ or purchased with a discount code are not eligible for exchange.