expect additional 3 to 5 days for shipping this gifting season (pickup option available)
exclusive christmas packaging starts this week

/ Where can I find care instructions for a certain product?

You may refer to the care instructions on our webstore under each product’s listing. If there are none, write to us at care@agreenerwood.com and we’ll be most happy to assist you.


/ My child is X months/years old, which size should I get?

We are unable to advise; Please refer to the size guide on our webstore under each product’s listing.


/ I usually wear size X, which size should I get?

We are unable to advise; Please refer to the size guide on our webstore under each product’s listing.



SALT-WATER SANDALS

/ Are Salt-Water Sandals true to size? Should I size up/down or stick to my usual size?

There is no clear trend on size for Salties. To understand the fit, you may visit us walk-ins days to try on the footwear in person. Otherwise, you may use the size calculator on the official Salt-water Sandals webstore. You may also view our Salties Instagram highlight and Instagram Live sessions featuring Salties.


/ I usually wear size _, which SW size should I get?

We are unable to advise; You may use the size calculator on the official Salt-water Sandals webstore.


/ Where can I find insole measurements?

You may refer to the size guide pinned in Salties Instagram highlight.


/ What is your exchange policy for Salt-Water Sandals?

We allow a size exchange (same product and variant) within 14 business days of your purchase. The exchange must be made in person at A Greener Wood, subject to availability.

If there are limited sizes in stock and you are unsure of your size, kindly visit us on walk-in days to try the footwear before committing to the purchase. If the size of your choice is not available, we are regretfully unable to conduct the exchange.

For us to facilitate an exchange, the footwear must be unworn, unused and unwashed with original tags/label attached - write to us at care@agreenerwood.com.


/ The style/size I want is currently sold out. Will it come back in stock?

Yes, we constantly bring Salties back in stock. Leave your email on the waitlist to receive notification the moment it comes back in stock. You may also stay close to our socials or subscribe to our mailing list to receive back in stock updates.