store walk in: every wednesday and friday, 1.30pm - 5pm (address on Google)

/ I missed the preorder deadline! Can I still order?

We’d love to help if we can - write to us at care@agreenerwood.com.


/ Where can I check the status of my preorder?

You may visit the PREORDER page on our webstore. Under the product description, a rough estimate of timeline is included for your reference.


/ Why is the preorder taking so long to arrive?

We share your frustration and disappointment. Timelines may be pushed back due to delays in production or shipping. These are unfortunately beyond our control. The moment stocks reach our warehouse, we dispatch them as soon as we can.


/ My order contains in-stock items. Can you ship out my instock items first?

No, your in-stock items have been processed and set aside in our secondary warehouse, awaiting arrival of your preorder items. We are regretfully unable to split your order and ship them out separately.


/ My order contains in-stock items. Can I pick up my in-stock items first?

No, your in-stock items have been processed and set aside in our secondary warehouse, awaiting arrival of your preorder items.