/ I changed my mind. Can I return my order?
No, all purchases are final and we do not accept returns due to change of mind.
/ I received a damaged product, what should I do?
We are sorry to hear this - write to us at firstname.lastname@example.org within 5 business days of receiving your parcel, and we will arrange for a seamless doorstep exchange for you.
/ I received an incorrect product, what should I do?
We are sorry to have made a mistake - write to us at email@example.com and we will arrange for a seamless doorstep exchange for you.
/ What is your exchange policy?
Upon email request, we allow size exchanges for apparel* and footwear (same product and variant) within 14 business days of your purchase. The exchange has to be made in person at A Greener Wood, subject to availability. If the size of your choice is not available, we are regretfully unable to conduct the exchange.
All products under 'SALE' and not under apparel and footwear category do not qualify for exchange.
For us to facilitate an exchange, the apparel or footwear must be unworn, unused and unwashed with original tags/label attached - write to us at firstname.lastname@example.org with an email request.
*For hygiene purposes, swimwear and intimates cannot be exchanged.
/ Do you offer store credit?
No, we do not offer store credits.