/ Can I return my order?
No, all purchases are final and we do not accept returns.
/ I received a damaged product, what should I do?
We are sorry to hear this - write to us at care@agreenerwood.com within 5 days of receiving your parcel, and we will arrange for a seamless doorstep exchange for you.
/ I received an incorrect product, what should I do?
We are sorry to have made a mistake - write to us at care@agreenerwood.com within 5 days of receiving your parcel and we will arrange for a seamless doorstep exchange for you.
/ What is your exchange policy?
Write to us at care@agreenerwood.com to request for an exchange approval.
For us to facilitate a successful exchange, the apparel or footwear must be unworn, unused and unwashed with original tags/labels/packaging intact and in pristine condition.
We allow size exchanges for apparel* and footwear (same product and colourway) within 14 days of your purchase, subject to availability. If the size of your choice is not available, we are regretfully unable to conduct the exchange. Apparel and footwear under ‘SALE’ or purchased with a discount code are not eligible for exchange.
*For hygiene purposes, swimwear and intimates cannot be exchanged.