store walk in: every wednesday and friday, 1.30pm - 5pm (address on Google)

/ I need help getting a gift for a friend.

We love preparing gifts - write to us at care@agreenerwood.com with the following:

1 - budget
2 - preferences (toys, books, essentials etc.)
3 - colour palette (neutrals, brights, pinks, blues etc.)
4 - gender, if this is important to you, and/or age
5 - “NO” items

If you can give us a brief description of your recipient, that will be most helpful.


/ Will you restock Gift Sets that are currently out of stock?

Unfortunately not. The A.G.W. Gift Set is constantly refreshed to include new arrivals, so keep a look out for new Gift Sets. Alternatively, you may add the items to cart a la carte to create your own gift set.


/ Is gift wrapping available?

Yes, you may opt to add a Gift Box for an additional $3 for standard size and $6 for oversized gift boxes. An email will be sent to you for additional payment for the latter.


/ Can I add a gift message to my order?

Yes, you may include a gift message in the memo box at checkout. If you have already placed the order, write to us at care@agreeneerwood.com with your order number and gift message.


/ Do you have gift cards?

Yes, you may purchase the A.G.W. Gift Card. A gift code will be emailed to you, and you may forward this to your recipient. The gift code can be used repeatedly till the value of the Gift Card is eventually exhausted, and there is no expiration date.


/ Are you able to leave my gift box unsealed? I wish to add my own items into the box.

No, we are not comfortable having products from brands we do not represent in our gift box. Additionally, we take great pride in our complete brand packaging and do not offer loose packing materials - We seek your kind understanding.


/ I just received my parcel. Which box contains my gift box?

If you have purchased a Gift Box, please open the mailing box you have received. The Gift Box will be nested in the mailing box you have just received.

 

/ Can I send a physical gift card to someone?

We'd love to help you with that - write to us at care@agreenerwood.com with the following:

1 - order number
2 - gift card code
3 - gift message
4 - recipient name, address and contact

We'll follow up with a shipping payment request.